All Systems Operational

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Welcome to the Ortto status page.

For help, please visit: https://help.ortto.com.

Uptime over the past 90 days. View historical uptime.
Ortto application Operational
90 days ago
99.96 % uptime
Today
Ortto API Operational
90 days ago
99.96 % uptime
Today
Autopilot Journeys Operational
90 days ago
98.8 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database Maintenance - Australia + Europe Feb 22, 2026 23:00 - Feb 23, 2026 00:00 UTC

We will be performing routine maintenance on our Database clusters in Australia + Europe.

The maintenance window will start at the time indicated below, and continue for approximately 1 hours.

During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each.

You may see errors in the application or API during this time.
For this reason we recommend avoiding any large updates or scheduled campaign sends during this time.

Maintenance window start time in a selection of time zones:

- Australia/Sydney: 2026-02-22 10:00 / Sunday, 22nd February 2026 at 10:00am
- USA/New York (EST): 2026-02-21 18:00 / Saturday, 21st February 2026 at 6:00pm
- USA/Los Angeles (PST): 2026-02-21 15:00 / Saturday, 21st February 2026 at 3:00pm
- UTC / GMT: 2026-02-21 23:00 / Saturday, 21st February 2026 at 11:00pm
- Europe/Brussels (CET): 2026-02-22 00:00 / Sunday, 22nd February 2026 at Midnight
Posted on Feb 11, 2026 - 04:05 UTC

Scheduled Database Maintenance - US Feb 28, 2026 23:00 - Mar 1, 2026 01:00 UTC

We will be performing routine maintenance on our Database clusters in the US region.

The maintenance window will start at the time indicated below, and continue for approximately 2 hours.

During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each.

You may see errors in the application or API during this time.
For this reason we recommend avoiding any large updates or scheduled campaign sends during this time.

Maintenance window start time in a selection of time zones:

- Australia/Sydney: 2026-03-01 10:00 / Sunday, 1st March 2026 at 10:00am
- USA/New York (EST): 2026-02-28 18:00 / Saturday, 28th February 2026 at 6:00pm
- USA/Los Angeles (PST): 2026-02-28 15:00 / Saturday, 28th February 2026 at 3:00pm
- UTC / GMT: 2026-02-28 23:00 / Saturday, 28th February 2026 at 11:00pm
- Europe/Brussels (CET): 2026-03-01 00:00 / Sunday, 1st March 2026 at Midnight
Posted on Feb 11, 2026 - 04:07 UTC

Scheduled Database Maintenance - Australia Mar 7, 2026 23:00 - Mar 8, 2026 01:00 UTC

We will be performing routine maintenance on our Database clusters in Australia.

The maintenance window will start at the time indicated below, and continue for approximately 2 hours.

During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each.

You may see errors in the application or API during this time.
For this reason we recommend avoiding any large updates or scheduled campaign sends during this time.

Maintenance window start time in a selection of time zones:

- Australia/Sydney: 2026-03-08 10:00 / Sunday, 8th March 2026 at 10:00am
- USA/New York (EST): 2026-03-07 18:00 / Saturday, 7th March 2026 at 6:00pm
- USA/Los Angeles (PST): 2026-03-07 15:00 / Saturday, 7th March 2026 at 3:00pm
- UTC / GMT: 2026-03-07 23:00 / Saturday, 7th March 2026 at 11:00pm
- Europe/Brussels (CET): 2026-03-08 00:00 / Sunday, 8th March 2026 at Midnight
Posted on Feb 11, 2026 - 04:08 UTC

Scheduled Database Maintenance - Europe Mar 14, 2026 23:00 - Mar 15, 2026 01:00 UTC

We will be performing routine maintenance on our Database clusters in Europe.

The maintenance window will start at the time indicated below, and continue for approximately 2 hours.

During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each.

You may see errors in the application or API during this time.
For this reason we recommend avoiding any large updates or scheduled campaign sends during this time.

Maintenance window start time in a selection of time zones:

- Australia/Sydney: 2026-03-15 10:00 / Sunday, 15th March 2026 at 10:00am
- USA/New York (EST): 2026-03-14 19:00 / Saturday, 14th March 2026 at 7:00pm
- USA/Los Angeles (PST): 2026-03-14 16:00 / Saturday, 14th March 2026 at 4:00pm
- UTC / GMT: 2026-03-14 23:00 / Saturday, 14th March 2026 at 11:00pm
- Europe/Brussels (CET): 2026-03-15 00:00 / Sunday, 15th March 2026 at Midnight
Posted on Feb 11, 2026 - 04:09 UTC

Scheduled Database Maintenance - Global Mar 21, 2026 23:00 - Mar 22, 2026 04:00 UTC

We will be performing routine maintenance on our Database clusters in all regions.

The maintenance window will start at the time indicated below, and continue for approximately 5 hours.

During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each.

You may see errors in the application or API during this time.
For this reason we recommend avoiding any large updates or scheduled campaign sends during this time.

Maintenance window start time in a selection of time zones:

- Australia/Sydney: 2026-03-22 10:00 / Sunday, 22nd March 2026 at 10:00am
- USA/New York (EST): 2026-03-21 19:00 / Saturday, 21st March 2026 at 7:00pm
- USA/Los Angeles (PST): 2026-03-21 16:00 / Saturday, 21st March 2026 at 4:00pm
- UTC / GMT: 2026-03-21 23:00 / Saturday, 21st March 2026 at 11:00pm
- Europe/Brussels (CET): 2026-03-22 00:00 / Sunday, 22nd March 2026 at Midnight
Posted on Feb 11, 2026 - 04:11 UTC

Scheduled Database Maintenance - Australia Mar 28, 2026 23:00 - Mar 29, 2026 04:00 UTC

We will be performing routine maintenance on our Database clusters in Australia.

The maintenance window will start at the time indicated below, and continue for approximately 5 hours.

During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each.

You may see errors in the application or API during this time.
For this reason we recommend avoiding any large updates or scheduled campaign sends during this time.

Maintenance window start time in a selection of time zones:

- Australia/Sydney: 2026-03-29 10:00 / Sunday, 29th March 2026 at 10:00am
- USA/New York (EST): 2026-03-28 19:00 / Saturday, 28th March 2026 at 7:00pm
- USA/Los Angeles (PST): 2026-03-28 16:00 / Saturday, 28th March 2026 at 4:00pm
- UTC / GMT: 2026-03-28 23:00 / Saturday, 28th March 2026 at 11:00pm
- Europe/Brussels (CET): 2026-03-29 00:00 / Sunday, 29th March 2026 at Midnight
Posted on Feb 11, 2026 - 04:14 UTC

Scheduled Database Maintenance - Europe Apr 5, 2026 00:00-05:00 UTC

We will be performing routine maintenance on our Database clusters in Europe.

The maintenance window will start at the time indicated below, and continue for approximately 5 hours.

During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each.

You may see errors in the application or API during this time.
For this reason we recommend avoiding any large updates or scheduled campaign sends during this time.

Maintenance window start time in a selection of time zones:

- Australia/Sydney: 2026-04-05 10:00 / Sunday, 5th April 2026 at 10:00am
- USA/New York (EST): 2026-04-04 20:00 / Saturday, 4th April 2026 at 8:00pm
- USA/Los Angeles (PST): 2026-04-04 17:00 / Saturday, 4th April 2026 at 5:00pm
- UTC / GMT: 2026-04-05 00:00 / Sunday, 5th April 2026 at Midnight
- Europe/Brussels (CET): 2026-04-05 02:00 / Sunday, 5th April 2026 at 2:00am
Posted on Feb 11, 2026 - 04:16 UTC
Feb 11, 2026

No incidents reported today.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Autopilot Journeys Web Application loading and email editor issues
Resolved - We have released an update that resolves the issues affecting the Autopilot Journeys email editor and intermittent loading behavior. Resources have been reallocated, and performance has stabilized.

All functionality is now operating normally. We will continue to monitor closely to ensure continued stability. Thank you for your patience.
Jan 28, 00:35 UTC
Identified - We’re continuing to see intermittent issues limited to the Autopilot Journeys interface. This impact is UI-only and does not affect the underlying functionality of the platform.

For customers using Autopilot Journeys, you may notice occasional loading delays or brief session refreshes, which can sometimes make it appear as though you’ve been moved to a newer release. Journey execution, APIs, form submissions, sends, and all other platform functionality remain fully operational.

Customers not using Autopilot Journeys are not impacted.

As part of yesterday’s mitigation efforts, we successfully resolved a major loading issue and are no longer seeing that specific behavior today. However, those changes increased load on other supporting resources, which led to new performance issues this morning. In some cases, repeated loading attempts have triggered temporary rate limiting with our email editor provider, which may cause difficulty loading the email editor within Autopilot Journeys.

The root cause has been identified, and our engineering team is actively making adjustments to stabilize performance. We’ll continue to monitor closely and share updates as progress is made.
Jan 27, 17:55 UTC
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