All Systems Operational

About This Site

Welcome to the Ortto status page.

For help, please visit: https://help.ortto.com.

Uptime over the past 90 days. View historical uptime.
Ortto application Operational
90 days ago
99.96 % uptime
Today
Ortto API Operational
90 days ago
99.96 % uptime
Today
Autopilot Journeys Operational
90 days ago
98.8 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026
Autopilot Journeys Web Application loading and email editor issues
Resolved - We have released an update that resolves the issues affecting the Autopilot Journeys email editor and intermittent loading behavior. Resources have been reallocated, and performance has stabilized.

All functionality is now operating normally. We will continue to monitor closely to ensure continued stability. Thank you for your patience.
Jan 28, 00:35 UTC
Identified - We’re continuing to see intermittent issues limited to the Autopilot Journeys interface. This impact is UI-only and does not affect the underlying functionality of the platform.

For customers using Autopilot Journeys, you may notice occasional loading delays or brief session refreshes, which can sometimes make it appear as though you’ve been moved to a newer release. Journey execution, APIs, form submissions, sends, and all other platform functionality remain fully operational.

Customers not using Autopilot Journeys are not impacted.

As part of yesterday’s mitigation efforts, we successfully resolved a major loading issue and are no longer seeing that specific behavior today. However, those changes increased load on other supporting resources, which led to new performance issues this morning. In some cases, repeated loading attempts have triggered temporary rate limiting with our email editor provider, which may cause difficulty loading the email editor within Autopilot Journeys.

The root cause has been identified, and our engineering team is actively making adjustments to stabilize performance. We’ll continue to monitor closely and share updates as progress is made.
Jan 27, 17:55 UTC
Jan 27, 2026
Intermittent loading issues on Autopilot Journey subcomponent
Resolved - The issue causing intermittent loading on the Autopilot Journeys subcomponent has been fixed. The UI should be loading normally now. Thank you for your patience while we worked on this.
Jan 27, 09:46 UTC
Identified - We have identified the root cause of the service disruption and have implemented mitigation measures. While we continue work on a permanent resolution, some users may still experience loading issues in the user interface, at a reduced frequency.

This impact is limited to the UI of the Autopilot Journeys component of the web app. Journeys execution, APIs, form submissions, and other functionality are unaffected.
Jan 26, 23:42 UTC
Investigating - We are investigating intermittent loading issues on the Autopilot Journeys subcomponent.
Jan 26, 16:22 UTC
Jan 26, 2026
Jan 25, 2026

No incidents reported.

Jan 24, 2026
Autopilot Journeys Web Application maintenance
Completed - The scheduled maintenance for the Autopilot Journeys subcomponent has been completed, and the web application UI has been fully re-enabled.

At this time, we are considering the maintenance complete. We will continue to monitor the system to ensure ongoing stability and will provide updates if necessary.
Jan 24, 23:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 22:00 UTC
Scheduled - The Autopilot Journeys subcomponent will undergo scheduled maintenance during this window. Customers without access to Autopilot Journeys will not be affected.

For customers with access, the web application interface may be intermittently unavailable during the maintenance period. Existing journeys, integrations, and form submissions are expected to continue operating normally.
Jan 20, 23:17 UTC
[Autopilot Journeys] - Smart Segment Degradation
Resolved - This incident has been resolved.
Jan 24, 13:08 UTC
Identified - This issue only relates to the Autopilot Journeys application.

We have identified an issue impacting features related to smart segments. This could impact publishing a journey relying on a smart segment trigger or timer trigger using a smart segment.

We are working with our database provider to resolve the issue.
Jan 23, 21:40 UTC
Jan 23, 2026
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage