Service Disruption
Update - We have applied a workaround which has reduced the impact for affected customers. We are continuing to monitor the platform and will work towards a permanent fix. We will provide further updates tomorrow as our investigation continues.
Apr 09, 2026 - 08:05 UTC
Update - We continue to investigate errors being experienced by some customers. We have engaged our cloud provider for additional support.
Apr 09, 2026 - 06:07 UTC
Investigating - Some customers are experiencing errors such as "Failed to call API" and "System error" when using the platform. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.
Apr 09, 2026 - 05:23 UTC

About This Site

Welcome to the Ortto status page.

For help, please visit: https://help.ortto.com.

Uptime over the past 90 days. View historical uptime.
Ortto application Degraded Performance
90 days ago
99.99 % uptime
Today
Ortto API Degraded Performance
90 days ago
100.0 % uptime
Today
Autopilot Journeys Operational
90 days ago
98.8 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 9, 2026

Unresolved incident: Service Disruption.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026
Scheduled Database Maintenance - Europe
Completed - All maintenance tasks were completed early, so closing the maintenance window now. Please contact support if you encounter any issues.
Apr 5, 00:56 UTC
Verifying - Maintenance tasks have been completed, we are now monitoring the platform.
Apr 5, 00:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 00:00 UTC
Scheduled - We will be performing routine maintenance on our Database clusters in Europe.

The maintenance window will start at the time indicated below, and continue for approximately 5 hours.

During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each.

You may see errors in the application or API during this time.
For this reason we recommend avoiding any large updates or scheduled campaign sends during this time.

Maintenance window start time in a selection of time zones:

- Australia/Sydney: 2026-04-05 10:00 / Sunday, 5th April 2026 at 10:00am
- USA/New York (EST): 2026-04-04 20:00 / Saturday, 4th April 2026 at 8:00pm
- USA/Los Angeles (PST): 2026-04-04 17:00 / Saturday, 4th April 2026 at 5:00pm
- UTC / GMT: 2026-04-05 00:00 / Sunday, 5th April 2026 at Midnight
- Europe/Brussels (CET): 2026-04-05 02:00 / Sunday, 5th April 2026 at 2:00am
Feb 11, 04:16 UTC
Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026
Scheduled Database Maintenance - Australia
Completed - Maintenance was completed early, we are closing the maintenance window now. Please contact support if you experience any issues.
Mar 29, 00:00 UTC
Verifying - Maintenance tasks have been completed earlier than expected. We are now monitoring the platform.
Mar 28, 23:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 23:00 UTC
Scheduled - We will be performing routine maintenance on our Database clusters in Australia.

The maintenance window will start at the time indicated below, and continue for approximately 5 hours.

During the maintenance window, there will be a series of short outages between 30 seconds and 5 minutes each.

You may see errors in the application or API during this time.
For this reason we recommend avoiding any large updates or scheduled campaign sends during this time.

Maintenance window start time in a selection of time zones:

- Australia/Sydney: 2026-03-29 10:00 / Sunday, 29th March 2026 at 10:00am
- USA/New York (EST): 2026-03-28 19:00 / Saturday, 28th March 2026 at 7:00pm
- USA/Los Angeles (PST): 2026-03-28 16:00 / Saturday, 28th March 2026 at 4:00pm
- UTC / GMT: 2026-03-28 23:00 / Saturday, 28th March 2026 at 11:00pm
- Europe/Brussels (CET): 2026-03-29 00:00 / Sunday, 29th March 2026 at Midnight
Feb 11, 04:14 UTC
Mar 28, 2026
Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

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