Login / Authentication issues

Incident Report for Ortto

Resolved

We have not observed any new errors, and AWS has now notified us that the issue has been fully resolved on their end.

Customers continuing to experience problems should reach out to our Support team.

Posted Sep 08, 2025 - 09:26 UTC

Update

We have not observed any further errors since approximately 17:47 Sydney time (07:47 UTC).

We continue to wait for an update from AWS to confirm it has been resolved on their side.

Posted Sep 08, 2025 - 08:14 UTC

Monitoring

We are seeing a significant drop in error rates, and will continue to monitor while we wait for a formal confirmation it has been resolved from AWS.

Posted Sep 08, 2025 - 07:51 UTC

Identified

We are investigating an issue with authentication in the Ortto application caused by our Cloud provider AWS.

We are working with AWS on a resolution.

Posted Sep 08, 2025 - 06:31 UTC

This incident affected: Ortto application and Ortto API.